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Client Objective
Hotel El Mirador in Rocky Point Mexico is a beachfront hotel with approximately 60 rooms. With the potential to be the most sophisticated property in the area, Hotel El Mirador was searching for an internet based property management software that can be managed remotely. The administrative team was looking to stay hands on with their property from distant locations. With an increasing number of reservations, they decided they needed an enhanced reservation/customer management system. Hotel El Mirador, looking to set themselves apart from their competition, wanted to offer online bookings with real time availability. They wanted to establish closer relationships with travel agents, take more direct online bookings, and gain a greater overall market share with the added technology and internet presence. Hotel El Mirador was in need of a software that had an intelligent front desk module that was easy to use and easy to learn. Hotel El Mirador wanted to enhance their email communications with clients and spend less time manually composing emails.
ResortPRO Solutions
ResortPRO provides Hotel El Mirador with all the mobility and remote accessibility any traveling property manager could need. As long as the user has access to the internet they can be fully connected and hands on with their rental property. Each reservation made with ResortPRO has a detailed reservation folio area to track all client/reservation information. The reservation folio helps provide sound customer service and enables complete management of any action that could occur within that reservation. Establishing an online presence is critical in solidifying a client base. ResortPRO enabled Hotel El Mirador to make online reservations and show real time availability to the customers who visit their website. With the system mainframe feeding live information to all modules throughout the system, travel agents can now view the hotel’s real time inventory. Simplifying the process encourages more bookings and more reservations for the company. ResortPRO’s front desk module was constructed to be simple and understandable with all the necessary functionality a front desk user would need. With the user friendliness of ResortPRO, a front desk user can be fully trained in 1 day. ResortPRO enabled Hotel El Mirador to automatically generate system emails based on actions within the system. This will save the staff a great deal of time and enhances productivity.
Key Project Highlights
- Remote accessibility, staying in touch with the hotel while in a remote location. Utilize the same functionality available at the hotel itself.
- Reservation tracking and customer management. Enhances customer service capabilities and accurate accounting.
- Online access to real time inventory. ResortPRO enables direct bookings for online customers and the hotel’s travel agents. Improves client relationships and increases reservations.
- Easy to use, easy to learn front desk module.
- Enhanced Productivity. Automatically generates emails based on system actions. Assures consistency and accuracy while saving time for the hotel staff.
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