FAQs

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What exactly is ResortPRO?
ResortPRO is a property management software. We are 100% Internet based. We are 100% in Real Time.

How do we save you time?
We save you time by offering a complete, streamlined full-service reservation and accounting package. ResortPRO consolidates and coordinates virtually EVERY detail of any type of rental transaction as well as property management. The system offers all parties a greater peace of mind through real-time access to all the pertinent information regarding the transaction via the Internet.

What are the benefits of using an Internet based software?
An Internet based program will give you the ability to work remotely from anywhere you have an Internet connection. It is a system that can be used 24/7, anywhere at anytime.

All you need is access to the Internet! No need to purchase servers or additional hardware!

What does ResortPRO bring to the Property Managers?
ResortPRO is the most efficient system for rental transactions because it eliminates the drudgery of time consuming paperwork for the property manager, while providing owners and tenants with clear and professional documentation.

Is the system user friendly?
ResortPRO is built with easy to follow logic that take you through all processes. "Just point and click"

What makes ResortPRO unique?
ResortPRO requires virtually no hardware upgrades to utilize the software. All universal enhancements to the system are provided through the Internet and are included with pricing – no need to buy the “newest” version. No installation visit by a technical consultant is necessary – we will supply you with your logins and passwords to access the system. We insure that the hardware is continually upgraded to offer the most reliable, cutting-edge service possible.

How reliable is the ResortPRO system?
ResorPRO is hosted in a maximum security, carrier-class facility with advanced security features. Power is supplied by redundant commercial power feeds backed up by redundant diesel generators through a fault tolerant power supply system (surge protection, multiple power grids, facilities-based AC/DC battery backup).

ResortPRO is connected directly to the Internet backbone via numerous DS-3 and higher connections provided by multiple suppliers such as MCI, Sprint, Espire, UUNet, Savvis, and IXA. Traffic routing is optimized across the various backbone providers using BGP (Border Gateway Protocol) and all core routing is handled by CISCO routers.

Data is further protected using industry standard schedules using tape and network technology. In addition to the secure on site backup storage at the data center, data is rotated off site to facility managed by Iron Mountain; a company that specializes in secure data storage and provides services to most of the Fortune 500.

The technical infrastructure has been selected and carefully planned to withstand most weather or other catastrophes without disruption to services.

Can a property management office have more than one computer running ResortPRO?
You can have unlimited number of computers/ "seats" within one network/office using ResortPRO. In addition, an unlimited amount of users can access the system from their office or any Internet access. There are several access security levels to choose from and the office/system manager has the authority to decide which of these is appropriate for each type of user.

What kind of technical support can I expect from ResortPRO?
You can expect us to work with your office in training you to efficiently use the system. Once we’ve got you up and running, you can call us 7 days a week with questions or you can reference our help manuals, our online manuals or email us! You can expect us to answer you promptly and effectively!